Blog

Writing from inside the operation

What we have learned running NEMT and fleet operations, written for the people who run them.

Pieces
09
Reading
48 min
Latest
OCT 2026
A video call in two panels: Phil Wilkins at his desk in front of a brick wall, and Jeff from Naveera at a microphone against a blue Naveera background.
Podcast · 28 min · Industry

Step Out of the Day-to-Day: Phil Wilkins on Strategy, Structure and Relationships in NEMT

Jeff sits down with Phil Wilkins of BYA Everyday, a former McDonald’s franchisee and NEMT broker executive, to talk about thinking strategically under rising costs, diversifying beyond a single broker, the structure that lets an owner step away, and building relationship capital in your community.

A video call in two panels: Jeff from Naveera at a microphone against a blue Naveera background, and Marc Crawford of Swan Insurance at his desk in front of a map of the United States.
Podcast · 30 min · Industry

Why NEMT Insurance Keeps Rising, and What Operators Can Control: Marc Crawford of Swan Insurance

Jeff sits down with Marc Crawford, Director of Transportation at Swan Insurance, to talk about what a new provider actually needs covered, why commercial auto rates keep climbing, and how a culture of safety and the right technology show up in what operators pay.

Title card on a navy background: the Naveera butterfly logo beside the words “Lessons from the Road: A Playbook for Surviving and Growing in NEMT”, with Mohamed Hamed, Owner, Sunway Trans.
Podcast · 3 min · Industry

Lessons from the Road: Mohamed Hamed’s Playbook for Surviving and Growing in NEMT

What does it take to grow an NEMT business in a changing industry? Mohamed Hamed shares firsthand lessons on navigating financial pressure, embracing technology, retaining drivers, and building a foundation for long-term success.

A video call in two panels: Jeff from Naveera, wearing a headset against a blue Naveera Tech background, and Jeremy Scalzi of M7 Ride at his office desk.
Podcast · 43 min · Industry

From 15 Taxis to 200 Vehicles: Jeremy Scalzi of M7 Ride on Building a Trusted NEMT Fleet

Jeff sits down with Jeremy Scalzi of M7 Ride, the Connecticut company his father started with 15 taxis in 1987, to talk about surviving ride-hailing, launching assisted service levels, running a 200-vehicle fleet, and what the NEMT industry should ask of itself next.

The Naveera butterfly mark in navy, centered on a misty grey field, with a fir forest fading in on the left and a monarch butterfly resting on pink milkweed flowers on the right.
4 min · Product

Power from Simplicity: Naveera and the Monarch Butterfly

Naveera’s monarch butterfly logo is more than a symbol. It represents the efficiency, adaptability, and consistency that lie at the center of our software design philosophy. Explore the surprising parallels between one of nature’s most remarkable species and the future of fleet management.

An illustration of a green wheelchair-accessible minivan with its side door open and ramp lowered, on a dark navy field. Dotted arrows run out from the van to icons for a camera, a cell tower, a server rack, an OBD-II port and a map location pin.
6 min · Operations

Telematics as a System

A dash cam records what happened. A telematics system explains why it happened so you can decide what to do next. Learn how AI analysis and the exponential power of integrated data can help transportation providers move from reacting to problems to preventing them.

An aerial view of white fleet vans parked in long diagonal rows across a depot lot.
3 min · Industry

Big Growth in the Industry That Shaped Us

Naveera launched publicly on July 1. Two months later, more than 50 companies and over 1,500 users are running on the platform. A look at that growth, the partnerships behind it, and where a platform rooted in NEMT goes next.

A driver sitting in a parked fleet van outside a facility, checking a phone before setting off.
8 min · Product

What Naveera Does

Growing your fleet exposes every inefficiency in your operations. See how the right system closes those gaps.

A driver steadying a walking frame as an older rider steps down from a vehicle at the kerbside.
11 min · Industry

The Hidden Complexity Behind Every NEMT Trip

Recurring dialysis runs, will-call discharges and multi-leg transfers each fail in their own way. What actually happens between accepting a trip and closing it out, and what separates an operation that absorbs the variance from one that passes it on to the rider.

Read about it. Then
watch it run.

A walkthrough of routing, dispatch, the driver app and billing, on your own operation's shape rather than a canned demo account.