Privacy Policy

How we protect patient, driver, and organization data.

Last updated
January 2026

Introduction

Naveera Tech is a HIPAA-compliant software platform built for Non-Emergency Medical Transportation (NEMT) operations. We power routing, dispatching, scheduling, fleet GPS tracking, telematics, billing support, analytics dashboards, and driver mobile applications.

This Privacy Policy explains how Naveera Tech collects, uses, stores, and protects information when you use our platform or services.

By using Naveera, you agree to this Privacy Policy.

Information We Collect

Patient PHI/PII

We collect data required to support medical transportation operations, including:

  • Patient name and contact information
  • Appointment time, date, and facility
  • Pickup & drop-off addresses
  • Mobility notes or assistance requirements
  • Trip history and transport records

Driver & Operations Data

  • Real-time GPS location during trips
  • Driver status updates
  • Vehicle telematics (speed, acceleration, braking)
  • Completed trip history
  • Camera/safety event data where enabled

Account & Organization Data

  • Organization name and contact details
  • User account details and roles
  • Billing and subscription information
  • Support requests and communications

How We Use Data

We use collected information to deliver and improve our services, including:

  • Routing & scheduling optimization
  • Dispatch visibility and live fleet tracking
  • Billing exports and audit reporting
  • Safety analysis and telematics scoring
  • Product development and performance improvement
  • Security monitoring and fraud prevention

We only access PHI where necessary to operate the service.

HIPAA Compliance & Data Protection

Naveera operates under HIPAA-aligned standards to keep patient information secure.

Security Measures

  • Encryption in transit (TLS)
  • Encryption at rest (AES-256 or equivalent)
  • Role-based access control with least-privilege permissions
  • System-wide audit logging & activity trails
  • Multi-factor authentication for administrative access
  • Regular security and vulnerability reviews

Business Associate Agreements

We sign BAAs with covered entities upon request.

Contact: privacy@naveera.tech

Data Sharing

We only share data when required to operate the platform. Examples include:

  • Brokers & payers for ride coordination
  • Healthcare partners for authorized care purposes
  • Telematics or SMS providers powering platform features

We never sell personal or medical information.

Information may be disclosed only when required by law.

Data Retention

We retain data only as necessary for:

  • Service operation
  • Billing and compliance requirements
  • Legal or regulatory retention timelines

Data no longer needed is deleted or anonymized securely.

Your Rights

You may request to:

  • Access your data
  • Correct inaccuracies
  • Request deletion (subject to required retention laws)

Submit requests to privacy@naveera.tech

Cookies & Analytics (Expanded Cookie Policy)

Naveera Tech uses cookies and similar technologies to operate and improve platform functionality. By continuing to use the website or application, you consent to cookie usage as outlined here.

What are Cookies?

Cookies are small text files stored on your device that help websites function and remember preferences. Some cookies are essential for account security and navigation, while others help improve performance.

Types of Cookies We Use

  • Essential Cookies: Required for login, authentication, and secure navigation. Core features will not work without these.
  • Performance & Analytics Cookies: Allow monitoring of feature usage, performance, and load behavior; data is anonymized.
  • Preference Cookies: Store UI preferences such as organization selection and display mode.
  • Third-Party Cookies: Only used when integrations require them (maps, auth, etc.).

Managing Cookies

You may disable cookies in browser settings, but essential features — including authentication — may stop working.

Updates to Cookie Handling

Any changes will be reflected by revising the “Last updated” date on this Privacy Policy.

Contact for cookie-related questions: privacy@naveera.tech

Children's Privacy

Naveera is not intended for children under 13. If information about a minor is collected accidentally, contact us for removal.

Updates to This Policy

We may update this policy as our platform evolves.

Latest revision date will be posted at the top of this page.

Contact Information

For privacy questions or data requests:

privacy@naveera.tech