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How the platform actually works.
Written for the person doing the job, not for a feature list. Search it, or work down from the area you are in.
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- Areas
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- Last reviewed
- Aug 2026
Product walkthrough
18 min · 10 chapters · Recorded Aug 2026
A demo of the Naveera platform and the Naveera Driver app
Watch a walkthrough of the platform's main features, including importing and scheduling trips, monitoring your fleet, communicating with drivers, and creating invoices.
Chapters
Asked most often
Welcome to Naveera Console
Getting started · 1 min · EveryoneThe five areas of the platform and which part of your day each one belongs to.
How automatic scheduling works
Trips & scheduling · 1 min · DispatchersWhat the optimizer solves for, what it treats as unbreakable, and how long a run takes.
Reassigning a trip mid-route
Dispatch & live operations · 1 min · DispatchersMoving work between vehicles once the day is already running.
A shift in the driver app
Drivers & the driver app · 1 min · DriversClock in, inspection, trip list, navigation, completion — in the order a driver meets them.
Why a trip was excluded from billing
Billing, claims & payers · 1 min · BillingThe specific gaps that hold a trip back, and how to clear each one.
Why a trip stayed unassigned
Trips & scheduling · 1 min · DispatchersThe reasons the optimizer leaves a trip in the backlog, and what to do about each.
Browse by area
Start here
Getting started
What Naveera Console is, how to get into it, and the order to set your organization up in during the first week.
05The day's work
Trips & scheduling
Creating and importing trips, how automatic scheduling builds a day, assigning work to drivers, and what to do when the day changes.
09Running the day
Dispatch & live operations
The live board, tracking vehicles, recovering delays, and handling the exceptions that interrupt an operating day.
06In the field
Drivers & the driver app
Adding drivers, what a shift looks like in the app, capturing proof of service, and how the app behaves without a signal.
06The fleet
Vehicles & inspections
Setting up vehicles and their capabilities, running inspections, and getting defects to the shop.
04Getting paid
Billing, claims & payers
Payers and rate tables, turning completed trips into claims, understanding why a trip is held back, and reconciling what comes in.
06Monarch hardware
Cameras & safety events
What Monarch cameras capture, how detections become reviewable events, and how to configure the programme responsibly.
05Administration
Account & organization
Roles and permissions, managing users, the organization profile and time zone, notifications, and session security.
05
Still stuck?
Technical documentation
API references, data model, webhook payloads and integration guides — the detail behind the workflows described here. Available to signed-in Naveera customers.
Open documentationAsk your team
Support requests are raised from inside Naveera Console, where your organization and your role are already known — which means the answer can be about your configuration rather than the general case.
Settings → Support, or ask your organization’s administrator