Payers and rate tables
Setting up who pays, and what each service type is worth under their contract.
- Written for
- Billing
- Reading time
- 1 min
- Last reviewed
- August 4, 2026
A payer is whoever is billed for a trip: a Medicaid plan, a transport broker, a managed care organization, a facility under contract, or the rider themselves. Each payer carries its own rate table.
Rate components
Rates are held per service type, and combine a base rate with per-mile components where the contract has them. Amounts are stored in cents so nothing is lost to rounding as charges are combined.
| Component | Applies | Example |
|---|---|---|
| Base | Once per trip, by service type | A flat rate for an ambulatory pickup |
| Per mile | Per billable mile from the trip's recorded mileage | A per-mile rate above an included distance |
| Wait time | Where the contract allows it | Beyond a stated free wait period |
| Additional attendant | Where the service type or trip requires one | Bariatric and stretcher trips |
Setting one up
- Open Billing and choose Payers.
- Add the payer with its billing identifiers and contact details.
- Add a rate for each service type you carry for them. Leave out the ones you do not.
- Record the contract's mileage and wait-time rules so charges do not have to be adjusted by hand later.
Related
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Service types and vehicle matching
Trips & scheduling · 1 min · DispatchersAmbulatory, wheelchair, bariatric and stretcher — and how each one restricts the fleet.