Reconciling payments
Matching remittances back to trips, and working the exceptions that remain.
- Written for
- Billing
- Reading time
- 1 min
- Last reviewed
- August 1, 2026
Reconciliation matches what a payer actually paid against what was claimed, at the level of the individual trip rather than the total. One remittance usually resolves many claim lines.
The states a line ends in
- Paid in full — the amount received matches the amount claimed.
- Short paid — paid at a different rate than claimed; the difference is shown rather than absorbed.
- Denied — returned with the payer's reason, and available to correct and resubmit.
- Unmatched — a payment that could not be tied to a claim line, left open rather than balanced away.
Anything not fully paid stays visible as an open item. The point of trip-level matching is that a shortfall is attached to the trip that caused it, so the pattern behind repeated short payments is findable.