Roles and permissions in detail

Every action in the platform is gated on a named capability, and a role is a fixed bundle of capabilities. The interface hides what your capabilities do not cover, and the API refuses it independently — so a link shared between colleagues does not become a way around a permission.

Areas capabilities are grouped into

• Trips and scheduling — viewing, creating, assigning, cancelling.
• Dispatch — the live board, reassignment, messaging.
• Drivers and vehicles — roster and fleet management.
• Inspections and maintenance — checklists and defects.
• Billing — payers, rates, claim generation, reconciliation.
• Events — camera and safety event review.
• Organization — profile, policy, users and roles.

Choosing between dispatcher and admin

Dispatchers can run the entire operating day. What they cannot do is change the rules the day runs under — cancellation and completion policy, rate tables, user roles. If someone needs to change those, they need admin; if they only need to run the day, they do not.