Why a trip was excluded from billing
The specific gaps that hold a trip back, and how to clear each one.
- Written for
- Billing
- Reading time
- 1 min
- Last reviewed
- August 7, 2026
Exclusion is always for a stated reason against a specific trip. The list below covers effectively all of them, and every one is fixable while the trip is still yours.
| Reason | Fix |
|---|---|
| No proof of service captured | Ask the driver to add it while the trip is fresh, or record the exception and why |
| Trip not in a terminal state | Close out trips left open at end of shift — an in-progress trip cannot be billed |
| No payer on the trip | Set the payer; trips created in a hurry frequently miss it |
| No rate for this service type and payer | Add the missing rate to the payer's rate table |
| Missing authorization number | Add it to the trip where the payer requires one |
| Mileage outside tolerance | Check the odometer readings and the geocoded addresses; a bad geocode produces impossible mileage |
| Service type does not match the vehicle used | Correct whichever of the two is wrong, so the record reflects the service actually delivered |