The live map and vehicle tracking

Where positions come from, how current they are, and what to do when they stop updating.

Written for
Dispatchers
Reading time
1 min
Last reviewed
August 6, 2026

The live map shows every active vehicle's current position alongside the trips in progress. Positions come from the driver app on the driver's phone and stream to the Console over a persistent connection, so the map updates continuously rather than on a page refresh.

Reading the board

  • A vehicle marker carries its unit and the driver currently signed into it.
  • Selecting a vehicle shows its remaining route for the day, in order.
  • Trip markers distinguish pickups from drop-offs, and show which are running behind.

When positions look stale

The interface tells you when the connection has dropped rather than continuing to show last-known positions as though they were current. If a single vehicle stops updating while others continue, the problem is that device: usually location permission revoked after a phone update, battery saver suspending the app, or genuinely no coverage.

Related

Still stuck?

Technical documentation

API references, data model, webhook payloads and integration guides — the detail behind the workflows described here. Available to signed-in Naveera customers.

Open documentation

Ask your team

Support requests are raised from inside Naveera Console, where your organization and your role are already known — which means the answer can be about your configuration rather than the general case.

Settings → Support, or ask your organization’s administrator