The live map and vehicle tracking
Where positions come from, how current they are, and what to do when they stop updating.
- Written for
- Dispatchers
- Reading time
- 1 min
- Last reviewed
- August 6, 2026
The live map shows every active vehicle's current position alongside the trips in progress. Positions come from the driver app on the driver's phone and stream to the Console over a persistent connection, so the map updates continuously rather than on a page refresh.
Reading the board
- A vehicle marker carries its unit and the driver currently signed into it.
- Selecting a vehicle shows its remaining route for the day, in order.
- Trip markers distinguish pickups from drop-offs, and show which are running behind.
When positions look stale
The interface tells you when the connection has dropped rather than continuing to show last-known positions as though they were current. If a single vehicle stops updating while others continue, the problem is that device: usually location permission revoked after a phone update, battery saver suspending the app, or genuinely no coverage.
Related
A shift in the driver app
Drivers & the driver app · 1 min · DriversClock in, inspection, trip list, navigation, completion — in the order a driver meets them.
Spotting a route falling behind
Dispatch & live operations · 1 min · DispatchersHow delay is measured, when a trip is flagged at risk, and what to look at first.