Running the day
Dispatch & live operations
The live board, tracking vehicles, recovering delays, and handling the exceptions that interrupt an operating day.
- Guides
- 6
- Reading
- 6 min
The live map and vehicle tracking
1 min · DispatchersWhere positions come from, how current they are, and what to do when they stop updating.
Reassigning a trip mid-route
1 min · DispatchersMoving work between vehicles once the day is already running.
Spotting a route falling behind
1 min · DispatchersHow delay is measured, when a trip is flagged at risk, and what to look at first.
Handling a no-show
1 min · DispatchersThe waiting window, who records the no-show, and what happens to the return leg.
Cancelling a trip
1 min · DispatchersWho can cancel, what a reason code is for, and how policy is enforced.
Messaging drivers
1 min · DispatchersIn-platform messaging, and why it is attached to the trip rather than to the person.
Still stuck?
Technical documentation
API references, data model, webhook payloads and integration guides — the detail behind the workflows described here. Available to signed-in Naveera customers.
Open documentationAsk your team
Support requests are raised from inside Naveera Console, where your organization and your role are already known — which means the answer can be about your configuration rather than the general case.
Settings → Support, or ask your organization’s administrator