Defects and maintenance

How a reported defect reaches the shop and gets closed out.

Written for
Mechanics
Reading time
1 min
Last reviewed
July 29, 2026

Defects come from two places: an inspection item a driver failed, or a report raised directly against a vehicle. Both land in the same queue.

Working the queue

  1. Open the mechanic dashboard. Open defects are listed with their vehicle and severity.
  2. Open a defect to see the driver's note, any photo, and the inspection it came from.
  3. Record what was done and close it, or escalate it if the vehicle needs to come out of service.
  4. If the vehicle was held, clearing the defect is what returns it to service.

Related

Still stuck?

Technical documentation

API references, data model, webhook payloads and integration guides — the detail behind the workflows described here. Available to signed-in Naveera customers.

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Ask your team

Support requests are raised from inside Naveera Console, where your organization and your role are already known — which means the answer can be about your configuration rather than the general case.

Settings → Support, or ask your organization’s administrator