When a driver can cancel a trip
How the cancellation policy is configured and what a driver sees when it blocks them.
- Written for
- Drivers
- Reading time
- 1 min
- Last reviewed
- August 5, 2026
Whether drivers may cancel their own trips is an organization-level policy, set by an administrator in Settings. It is enforced by the platform rather than by training or convention.
What a driver sees
Where cancellation is permitted, the driver selects a reason and, if your policy requires it, adds a description. Where it is not permitted, the action is declined with the reason shown on screen — the expectation being that the driver contacts dispatch, who can cancel on their behalf.
For administrators
- The policy lives with the rest of your operational rules under the organization profile.
- It applies to drivers only; dispatch and admin cancellation is governed by their own role capabilities.
- Changing it takes effect on the next action, not retroactively.