The day's work
Trips & scheduling
Creating and importing trips, how automatic scheduling builds a day, assigning work to drivers, and what to do when the day changes.
- Guides
- 9
- Reading
- 9 min
Creating a trip
1 min · DispatchersThe fields that matter on a new trip, and which of them scheduling actually reads.
Importing trips from a CSV
1 min · DispatchersBulk import, what the file needs to contain, and how errors are reported.
How automatic scheduling works
1 min · DispatchersWhat the optimizer solves for, what it treats as unbreakable, and how long a run takes.
Assigning and reassigning trips by hand
1 min · DispatchersThe schedule board, drag-to-assign, and pulling a trip back to unassigned.
Reoptimizing a day that has already started
1 min · DispatchersWhen to re-run the optimizer mid-day, and why it is whole-day only.
Will-call trips
1 min · DispatchersReturn legs with no fixed time: how to create them, and how activation works.
Service types and vehicle matching
1 min · DispatchersAmbulatory, wheelchair, bariatric and stretcher — and how each one restricts the fleet.
Why a trip stayed unassigned
1 min · DispatchersThe reasons the optimizer leaves a trip in the backlog, and what to do about each.
Trip statuses explained
1 min · EveryoneEvery state a trip passes through, who moves it, and which ones are terminal.
Still stuck?
Technical documentation
API references, data model, webhook payloads and integration guides — the detail behind the workflows described here. Available to signed-in Naveera customers.
Open documentationAsk your team
Support requests are raised from inside Naveera Console, where your organization and your role are already known — which means the answer can be about your configuration rather than the general case.
Settings → Support, or ask your organization’s administrator